Positive Attitude: A Simple Way to Please Customers
Posted on July 21st, 2010 by Marcia Hall
I love to receive great customer service. Who doesn’t?
Last week I went into Quest Diagnostics in Crofton, Maryland, and was enthusiastically greeted with, “Good morning, my name is Teresa. How are you today?”
As I was leaving, she said, “You have a beautiful day.”
Then I went to Safeway down the street. The cashier genuinely smiled and said with sincerity, “Thanks for shopping here.”
Both women had an upbeat, positive attitude, which made me feel good. What they both understood was that this type of attitude is a simple way to please customers.
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