Customer Service: Watch Facial Expressions
Posted on May 6th, 2010 by Marcia Hall
Today I stopped in the post office to mail a book and had an opportunity to observe two employees helping customers.
As I stood in line, I noticed that one clerk was serious and abrupt, and didn’t smile. The trainee next to her was happy to say hello and offer assistance even as she was overwhelmed at times with all the procedures she had to learn.
Which employee did I want to help me? I found myself hoping it wouldn’t be the clerk who never smiled. I didn’t have a good impression of her based on that alone.
Facial expressions are so important!
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