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Last week I went to a health food store to pick up a product.  When I entered the store, I noticed everyone in the back listening to a guest speaker.

I found the product quickly and went to the check out line.  There was no one there so I looked around for someone to help me.  An employee was opening large boxes nearby so I asked if he could check me out.

He shook his head and said he stocked the shelves.  I then asked if he could find someone to help me.  This employee again shook his head, shrugged his shoulders, and said nothing else.

Not knowing the right person to ask, I stated that I needed him to find a cashier so I could pay for the item.  He reluctantly went to the back and soon the cashier came up front.

The person stocking the shelves was doing his specific job duties, but only what was “in his job description.”  He didn’t realize that helping customers is everyone’s responsibility, whether it is to find the appropriate person or to directly assist them.  That may not be included in his job description, but it was common sense to help me.  And that is how companies stay in business.

Tags: Customer Service //