Reputation COUNTS

I just listened to a voice mail message.  It was from a person I don’t know whose last name I could not hear clearly.

The caller rushed through the phone number, causing me to listen to the entire message again so I could to write it down correctly.  Her e-mail included her last name, which she didn’t spell, and therefore I couldn’t contact her that way.

This call illustrates what many people do when leaving messages.  They speak too fast and neglect to spell names that may be confusing.

To make a better impression, say numbers slowly to help people write them down correctly.  Do not assume that the person you’re calling will know the spelling of your name or that the phone reception will be so good that he/she will be able to understand each word.  Be sure to repeat your phone number at the end of the message.  Making it as easy as possible will ensure that the person does not have to listen again and again.

The recipients of your calls will thank you and you will make a good impression as well.

Tags: Etiquette //