Positive Attitude: One of the Most Important Soft Skills
Posted on January 6th, 2010 by Marcia Hall
Yesterday I went to Costco to pick up a few items. When leaving, I was greeted by my favorite customer service representative who was checking receipts as patrons left the store.
Over the years, I have shopped at this store frequently, and always been impressed by this employee’s attitude. He has the most wonderful smile and says, “It’s great to see you” with authentic enthusiasm. I feel like I’m his friend and that he really is happy I’m there.
I believe the service he provides is extraordinary. He clearly understands the value of demonstrating a positive attitude. In fact, this soft skill is important in any industry, no matter what job you have.
Think about the service you provide. Is it extraordinary?
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