Reputation COUNTS

I enjoy going on vacations and love it when the hotel my husband and I have chosen is first-rate.  But on occasion, we’ve experienced little irritations such as bed linens that won’t stay tucked in, no soap in the bathroom, or a box of tissues that is empty.

While these may seem like small annoyances, they cause people to form an impression about their experience and therefore the hotel.  This is true for any industry.  Complaints, both large and small, can hurt the reputations of businesses and employees alike.

Thinking about your own situation, what gripes might your customers or clients have about the service you provide?

Tags: Customer Service //