Reputation COUNTS

I love to receive great customer service.  Who doesn’t?

Last week I went into Quest Diagnostics in Crofton, Maryland, and was enthusiastically greeted with, “Good morning, my name is Teresa.  How are you today?”

As I was leaving, she said, “You have a beautiful day.”

Then I went to Safeway down the street.  The cashier genuinely smiled and said with sincerity, “Thanks for shopping here.”

Both women had an upbeat, positive attitude, which made me feel good.  What they both understood was that this type of attitude is a simple way to please customers.

Tags: Attitude, Customer Service by Marcia Hall
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One of the best pieces of advice I’ve heard came from an HR director at a major corporation.  He talked about how to dress at work, particularly when you are a new employee.  He said,

“You dress up to start with, look around and see what others are wearing, and conform if you are dressing differently.  It’s not written down.  You just get it.  Your reputation is at stake.”

Not everything is written down in a dress code.   Sometimes there won’t be guidance about what not to do.  To make the best impression, it’s important to dress appropriately for your particular work environment.  Look around, but also ask if you are unsure.  Your reputation is at stake.

Tags: Professionalism, reputation by Marcia Hall
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