Entries Tagged as ''

Job Readiness Skills: What Employers Want

 

 

As they get ready to graduate from high school or college, students ask me what employers will expect in the workplace.

 

The first thing I say is that they are ahead of many people simply because they are thinking about how to be successful on the job.  I then tell them it is employability or job readiness skills that help a person thrive.

 

Based on years of talking to employers, I recommend:

 

·        Bring a positive attitude to everything you do and be friendly.  There can never be a “down” day.  Even if you’re not feeling upbeat, it’s important to be positive on the job.  Demonstrating enthusiasm will set you apart. 

 

·        Make sure you are always on time and better yet, be early.  Be responsible for everything you do.  If you make a mistake, admit it immediately and say how you’ll fix it.  Employers respect people who do that.

 

·        Dress appropriately.  Look around and see what other people are wearing in the office as a guide.

 

·        Use correct grammar.  Employers want to know you can communicate well verbally and in writing.

 

·        Pay close attention to any instructions you receive and ask questions when you don’t understand.

 

·        Be polite and courteous.  Employers watch to see how you relate to other people and if you would be good with customers or clients.

 

·        Don’t complain.  If you are given “grunt” work, say, “Sure, I’d be glad to do that.”  It shows you are willing to do what needs to be done to support the business.

 

·        Be open to learning and say thank you for the help/guidance you receive. 

 

 

What would you recommend?

Customer Service: Watch Facial Expressions

Today I stopped in the post office to mail a book and had an opportunity to observe two employees helping customers.

 

As I stood in line, I noticed that one clerk was serious and abrupt, and didn’t smile.  The trainee next to her was happy to say hello and offer assistance even as she was overwhelmed at times with all the procedures she had to learn.

 

Which employee did I want to help me?  I found myself hoping it wouldn’t be the clerk who never smiled.   I didn’t have a good impression of her based on that alone.

 

Facial expressions are so important!