Customer Service: Remember the Customer!
Two weeks ago I stopped in a grocery store to get some deli, and I’m still amazed by what happened.
There was no one at the counter but me. One employee stood in the back arranging some items, occasionally looking up. I was in her sight.
Another employee pushing a cart walked into the deli area, past me, and past this woman. They talked briefly and then he came out with another cart. He did not acknowledge me.
After standing there for about five minutes, I walked behind the counter and into the back room, asking if there was anyone who could help me. The woman said, “Oh, I didn’t see you there.”
At that moment, the other employee came back and the woman said, “You need to tell me when customers are at the counter.”
He responded with annoyance, “I did.”
This unfortunate customer service experience could have been avoided if both employees understood that customers like to be acknowledged, want to be served, and don’t want to hear employee disputes.
These employees needed to keep their eyes open and simply practice good customer service.
